customer experience

Here’s One Power Shift That Should Change The Way You Sell

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Staying on top of consumer attitudes and behaviors can help us identify and seize opportunities to innovate.


What Would Uber Do?

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Uber is one of my favorite disruptions, or as you’ve read in my previous articles, “Napster Moments.” This is when someone who has no business being in a business comes in and reinvents the business and puts someone out of business.