Maddock Douglas

Luck Or Skill? Innovation Process For Smart Organizations

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For industries that are not steeped in innovation, the very idea of creating something new conjures up thoughts of mad scientists with wild grey hair, people throwing pencils at the ceiling and/or men in black unitards.


Gen Y: Are You Looking At Them As Your Customers Or As Your Kids?

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It shouldn’t be a shock to anyone in the life insurance world when I say that echo boomers (aka Generation Y, generally those under 30) are not a primary target and, to an extent, ignored by companies altogether.


Product Development In Financial Services: Innovation Or Mutuation?

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When it comes to product development in the financial services and insurance world, I believe we need to stop the inbreeding. Or at least slow it down.